Like you, your employees have access to the news. Whether they get their information through
social media, watch the 6 o’clock news or hear the latest gossip through casual
conversations; your employees are forming their opinions have those opinions
have spread throughout the workplace.
Today, the latest topics of discussion are race relations and
coronavirus concerns. Tensions, anxiety
are just a few of the emotions your employees have which can limit production
and moral within your company.
Central to a strong leadership response is communication and
decisive action, both to inform employees of changes in policies and to assuage
fear and anxiety. Be prompt, accurate, and honest in your communications. Outline
the measures you’re taking and why you’re taking them. Adopt a multi-pronged approach for
communication on your HR team. Use electronic methods but adopt physical
communication methods as well. Always be
prompt, accurate and honest in your communications.
Make plans and share them with your team. Understanding that travel may be limited,
face-to-face meetings might not happen and an increase in absenteeism can
occur; it is important that you have a plan of action. Knowing how you are going to respond and
spread out the responsibility will be crucial to the survival of your
business. Of course, understanding your
business’ legal obligations can be tricky in light of these unprecedented
events. Rely on internal HR experts or
seek legal advice to answer important questions. Also consider remote work. Sometimes a company-wide work from home
arrangement is perhaps the best answer to stalling the spread of a virus and
even curtailing the strong opinions on race relations. Safety of your employees is key.
Like in industries that rely on the presence of physical
workers such as healthcare, hospitality, retail, and manufacturing, WFM isn’t
always possible. In these cases the HR department and business owners have to
answer difficult questions about how to protect workers, customers, and the
workplace. This may mean operating with a reduced staff level — or even closing
during peak absenteeism. However, sales
and marketing roles still rely heavily on face-to-face contact and relationship
building. Provide emotional and logistical support for the cultural changes
this adjustment will entail.
Remember that the outbreak will pass and race relationships
will continue to improve. Your employees and customers remember your
businesses’ response and develop long lasting impressions of how you reacted
during these times. Resilient, prepared, and people-first leadership will carry
you through to the other side.
Questco is there to help you rebuild your labor force
through a plethora of HR Services such as: Payroll Services, Benefit Plans,
Benefits Administration, HR Technology and Workers’ Comp & Safety Services.
Charlie Reeves, Senior Business Development Manager, has
decades of experience in Human Resource Solutions. He is one of the most senior members at
Questco and recognized for helping clients of all sizes save money, improve
labor efficiency and provide the strongest support for HR Services. As an entrepreneurs himself, he has lived the
long days and sleepless nights on the road to success. He brings the skill and scale to support you
in the pursuit of your goals. For more
information on payroll services, benefit plans, benefits administration, HR
technology, workers’ comp and safety services email Charlie.Reeves@questco.net or
contact him directly at 936.521.5841.
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